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Director B2B Standards Association
Fulfilment

Literature, product, service or event orders can be fulfilled for you using Fourfill in-house management software. We can provide you with fulfilment only as well as postal, fax, telephone web link, SMS and email response mechanisms.

Personalised items and the actual items to be despatched follow the same quality audit as mailing services - and are therefore despatched promptly and correctly at this vital stage of the marketing chain.

Poor fulfilment and delivery, whether it be a brochure, membership pack or product item and whether it be supplied directly by your company or by a supplier can reflect badly on your company, leaving the recipient with a negative impression of your company or brand.

Just because fulfilment pack collation tends to be a manual process it does not mean that you should be expected to tolerate a level of 'human error'. A well-managed and audited fulfilment process should mean that any pack errors are virtually eliminated.

The types of item that you may want putting together are brochure requests or membership cycles - renewal packs, reminders, payment collections and new member packs. Or perhaps business-to-business event packs, product or conference packs. Any of these entail the start, potential start, or the continuation of a relationship with a customer and we understand and have in place methods to make sure that this important contact is put together correctly.

Start up businesses. Outsourcing fulfilment services is not just for the seasoned DM company but can also provide a cost effective route to market for setting up fulfilment and testing your market. This often makes financial sense as it means that rather than having to outlay for premises, processes, systems and staff costs all of the elements and experience required are on hand.

DMA Members Hampshire